e-Learning Modules     Apprenticeships     Business     Care     Community     Council     Caldicott     Confidentiality     Conflict Resolution     Data Protection     Fire Safety     Food Hygiene     Food Hygiene (retail)     Food Hygiene (manf)     Freedom of Info     Information Security     Risk Assessment     Engineering     Fire Service     NHS     Productivity     Retail     Child Protection   TMS e-Portfolio e-Profiler CIT QMS RMS Workbooks Overview Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a "zero tolerance" policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud and Security Management Service (CFSMS), usually delivered in a workshop format. The module effectively reduces the workshop training from a full day to a half day, allowing greater throughput of learners. The module was developed in conjunction with subject experts from Good Sense. Having completed the module you will: understand some of the common causes of conflict appreciate the key role communication plays in conflict and conflict resolution be aware of different ‘danger signs’ know how to deal with possible conflict situations Structure The module is structured into a number of learning activities which are supported by graphics, animations a number of challenges and a quiz. Target audience Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this module will be useful to all staff and professionals whose work brings them into contact with members of the public. Online assessment Online assessment can be provided through the use of the Virtual College's TMS, which offers complete online assessment linked to an individual's training record. Accreditation This online module is not currently accredited. However the content supports the national syllabus created by the NHS CFSMS in conjunction with the BMA, RCN and UNISON. Cost £30.00 ex vat (£34.50 inc. VAT at 15%) for a single user. A cost reduction will be offered for multiple users within a business (POA). Email: info@virtual-college.co.uk     Back to top ^^